KONNECT INSIGHTS FLAGSHIP EVENT

CX KONNECT

SAUDI ARABIA 2026

Konnect Insights welcomes you to CX Konnect Saudi Arabia — bringing together the region’s top enterprise brands and CX leaders in Riyadh for a day of bold conversations, live product innovation, and well-deserved recognition. On 7 July 2026, we celebrate the brands and teams who didn’t just invest in customer experience — they transformed it.

Programme

July 7, 2026

09:30 AM #

Registration & Networking

10:00 AM #

Welcome and Introduction to CX Konnect Saudi Arabia

10:05 AM #

Keynote Presentation

The Future of Customer Experience: AI, Automation & CX Intelligence The evolution of customer expectations in the digital

The Future of Customer Experience: AI, Automation & CX Intelligence

The evolution of customer expectations in the digital era
How CX intelligence is helping brands make smarter decisions
AI-driven customer engagement and automation
Turning customer conversations into actionable insights
Building proactive and data-driven customer experiences
The future of omnichannel engagement and customer intelligence

Sameer Narkar

Founder & CEO, Konnect Insights

10:30 AM #

From Signal to Action, Live

A live demo of how Konnect AI+ works across every channel, every touchpoint, every moment. Eryl Dsouza Principal

A live demo of how Konnect AI+ works across every channel, every touchpoint, every moment.

Eryl Dsouza

Principal Solutions Consultant, Konnect Insights

11:00 AM #

From Reactive Support to Proactive CX: Building Customer Journeys That Drive Loyalty

This session will explore how organizations can move beyond traditional customer support and create proactive, insight-driven customer experiences.

This session will explore how organizations can move beyond traditional customer support and create proactive, insight-driven customer experiences. The discussion will cover customer journey mapping, omnichannel engagement, voice of customer strategies, and how AI and analytics can help brands anticipate customer needs and improve retention.

Waleed Khalid AlHamdan

Customer Experience (CX) Transformation Architect,Compassway, Saudi Arabia

11:15 AM #

Coffee Break and Networking

11:45 AM #

Leading CX Transformation in the AI Era

How AI is reshaping customer engagement Challenges in delivering seamless omnichannel experiences The role of data and customer

How AI is reshaping customer engagement
Challenges in delivering seamless omnichannel experiences
The role of data and customer intelligence in decision-making
Balancing automation with personalized interactions
Measuring CX success and business impact
Future trends in customer experience and digital engagement
Cross-functional collaboration between CX, marketing, and support teams
Building customer trust in an AI-driven world

12:30 PM #

Awards & Recognition

Celebrating brands and leaders setting the gold standard for CX excellence across the Kingdom.

01:00 PM #

Networking and Lunch

Who you will meet

Who Will Attend

CX Konnect is designed for the people shaping customer experience across Saudi Arabia's most forward thinking organisations.

Chief Experience Officers

VP Customer Experience

Head of Customer Success

CX & Digital Transformation Leaders

Enterprise Brand Decision Makers

CX Technology Partners

The Konnect Advantage

A unified, AI-powered Customer Experience Management platform --
built for enterprise brands that want to lead, not just keep up.

Omnichannel Ticketing

Unified inbox across 30+ channels (Social, WhatsApp, Email, App Reviews, etc.) with smart routing, SLA management, AI-suggested replies, and no-code automation for faster resolutions.

Social Listening & Monitoring

Real-time tracking of brand, competitor, and industry conversations. Includes sentiment & emotion analysis, trend detection, virality alerts, and competitor benchmarking.

Social Media Publishing

Plan, approve, and publish content across multiple platforms from one calendar with AI caption assistance and performance tracking tracking built in.

Advanced Analytics & BI

Cross-channel dashboards, custom reports, campaign ROI measurement, influencer analysis, and boardroom-ready CX intelligence in one view.

Konnect AI+

Sentiment and emotion analysis, auto classification, severity detection, next best action, churn prediction, and sales opportunity detection -- all in one intelligent layer.

Quality Assurance & Agent Performance

AI-powered scorecards, compliance detection, empathy scoring, and coaching tools to raise team performance and ensure consistent CX quality at scale.

Why Brands Choose Konnect Insights

40%

Faster Issue Resolution

65%

AI-Assisted Interactions

1B+

Customer Conversations Unified

500+

Enterprises Across 30+ Countries

Award and Recognition

A curated day built around intelligence, conversation, and recognition. We celebrate the brands and leaders across Saudi Arabia who set a new standard for CX excellence — the teams, strategies, and vision that put customers at the centre of every decision.

Apply to Attend

Places are limited. Fill in the form and our team will confirm your registration.

CX Konnect Saudi Arabia is a curated event for senior CX and enterprise leaders. We keep the audience intentional — so every conversation is meaningful and every connection counts.

EVENT DETAILS

Tuesday, 7 July 2026 Voco Riyadh Hotel – Riyadh B Ballroom Opposite Ministry of Interior, King Fahad Rd

GET IN TOUCH

Enquiry in English: +966 54 706 4025
Enquiry in Arabic: +966 50 663 7340
Email: cxkonnect@ejtemaat.com

Registration is Closed. Thanks for your support.

Venue & Directions

VENUE

Voco Riyadh Hotel, Riyadh B Ballroom
Opposite Ministry of Interior, King Fahd Rd,
An Namudhajiyah, Riyadh

DATE & TIME

Tuesday, 7 July 2026
09:30 AM -- 01:00 PM

CONTACT

English: +966 54 706 4025
Arabic: +966 50 663 7340

EMAIL

cxkonnect@ejtemaat.com

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